Tidio vs saavos 2026: what indie SaaS founders actually pay

Tidio is a full help desk and live chat platform with Lyro AI as an add-on. saavos is an AI-first chatbot for website FAQ deflection. Tidio Starter is $24.17/month (annual) with AI conversations as a one-time onboarding credit; ongoing AI requires the Lyro add-on at $32.50/month. saavos Starter is $19/month flat with 1,000 AI conversations recurring and no separate add-on cost. Source: tidio.com/pricing + saavos.com/pricing, May 2026.

Partially. Tidio Starter includes 50 Lyro AI conversations as a one-time onboarding credit — not recurring. For ongoing AI conversation handling after that credit is exhausted, you need to add the Lyro AI product (from $32.50/month standalone) or upgrade to a higher Tidio plan. Source: tidio.com/pricing, May 2026.

For website FAQ deflection without a live agent queue, yes. saavos Starter is $19/month with 1,000 recurring AI conversations. Tidio Starter at $24.17/month (annual) has one-time AI conversations only — adding recurring Lyro AI brings the total to $56.67/month. For a founder who only needs a bot that answers visitor questions, saavos is $37/month cheaper for that specific job. Source: both vendor pricing pages, May 2026.

Choose Tidio when you need a shared inbox for a multi-agent support team, native Shopify app install, or live chat coverage during business hours alongside AI. Tidio Growth ($49.17/month annual) includes all of this with Lyro AI integrated. saavos has no agent seats, no shared inbox, and no native Shopify app — it is website FAQ deflection only.

saavos runs Claude Sonnet 4.6 (Anthropic) on Starter and above — the model is disclosed. Tidio's Lyro AI does not publicly specify its underlying model on the pricing or product pages. For most FAQ deflection use cases, retrieval quality and training source selection matter more than base model. But if model transparency matters, saavos is explicit.