Tidio is the closest direct comparison for our ICP — both self-serve, both target solopreneurs, both ship a usable bot in under an hour. Tidio leads on ecommerce (deep Shopify/WooCommerce integration). saavos leads on knowledge grounding (citations on by default) and raw conversation volume per dollar. Tidio Lyro: $39/mo for 100 conversations. saavos Starter: $19/mo for ~1,000.
| saavos | Tidio | |
|---|---|---|
| Starting price (AI only) | $19/mo Starter | $32.50/mo Lyro (from 50 AI convos) |
| Conversations included at entry tier | ~1,000 / month | 50 / month (Lyro entry) |
| Time to first live bot | 5 minutes | 5–10 minutes |
| Default model | Claude Sonnet (latest) | Lyro — Tidio proprietary |
| Always-newest model included | ✓ auto-upgrade when Anthropic ships better | Pinned to Lyro proprietary |
| Citation grounding | ✓ inline by default | ✗ |
| Knowledge source ingest | URLs, PDFs, plain text | Help-center articles, FAQs, websites |
| Live-chat alongside bot | ✗ (on the roadmap) | ✓ all plans |
| Ecommerce integrations | ✗ | ✓ Shopify / WooCommerce deep |
| Free tier | ✓ 50 conversations / mo, forever | ✓ 50 Lyro convos one-time |
| Lead capture + email export | ✓ built-in — email + CSV export + GDPR consent checkbox | Via Tidio Flows (requires config) |
| Best fit | SaaS · content · info-product sites | Shopify · ecommerce stores |
Every answer links to the exact source chunk it came from. Tidio's Lyro returns answers without citations — visitors can't verify. For SaaS, documentation, or content sites where a wrong answer is expensive, this is the load-bearing difference.
Tidio Lyro starts at $32.50/mo for 50 AI conversations — $0.65 per conversation. saavos Starter is $19/mo for ~1,000 conversations — roughly $0.02 each. That's a 34x difference per conversation at entry tier. At any volume above a hobby site, the gap holds.
Tidio's Lyro is a proprietary model tuned for support. saavos ships the latest Claude Sonnet. On multi-turn or ambiguous queries — what visitors actually ask — frontier models are measurably better.
Shopify product lookup, order status, abandoned-cart recovery built in. If you sell physical goods, this is real revenue we don't match today.
Their live-chat workflow has been polished for years; we don't compete here. If you need a human in the loop during business hours, Tidio is the better-built product.
Probably yes — their Shopify integration is genuinely best-in-class. We win when your product is content, documentation, or a SaaS website rather than physical goods.
saavos Starter ($19) includes ~1,000 conversations. Tidio’s Lyro tier for the same volume runs roughly $79–$99. The price gap closes only if you also need Tidio’s live-chat workflow.
Yes — 50 conversations per month on Free, every month, not just once. No card required.
Tidio Lyro starts at $32.50/month for 50 AI conversations — entry tier only. If you need more, you pay for additional conversation packs on top. This is separate from Tidio's base Starter plan at $24.17/month for live chat. To get an AI chatbot plus live chat equivalent to saavos's $19/month Starter, Tidio runs $56.67/month all-in ($24.17 + $32.50). Pricing confirmed tidio.com/pricing, 2026-05-19.
Last verified: 2026-05-19. Tidio pricing taken from tidio.com/pricing and may change. Found something wrong? Email us and we'll fix it.