— Chatbot & AI

Support Ticket Deflection Calculator

See how much an AI agent saves by deflecting support tickets — using your real cost per ticket, not guesswork.

40%
480Tickets deflected / mo
720Tickets left for humans / mo
$2,880Cost saved / month
$34,560Cost saved / year

At 40% deflection an AI agent resolves 480 tickets a month on its own, saving about $2,880 per month at $6 per ticket, while 720 still reach a human.

— What it does

The Support Ticket Deflection Calculator is a free tool that estimates how much an AI chatbot can save your support team using a cost-per-ticket model. Enter your monthly ticket volume, your fully-loaded cost per ticket, and an expected deflection rate, and it returns tickets deflected, monthly and annual cost saved, and the tickets that still need a human. It runs entirely in your browser, so nothing you enter is uploaded.

  • Cost-per-ticket model — closer to how help desks actually report spend.
  • Adjustable deflection slider to compare conservative and optimistic cases.
  • Shows tickets deflected, monthly and annual savings, and human workload left.
  • Runs entirely in your browser — nothing you enter is uploaded.

How to use it

1

Enter your monthly tickets

Type how many support tickets, emails, or chats your team handles in a typical month.

2

Add your cost per ticket

Enter your fully-loaded average cost to resolve one ticket, then set the deflection rate slider.

3

Read your savings

See tickets deflected, monthly and annual cost saved, and how many tickets still reach a human.

Frequently asked

What is ticket deflection?
Ticket deflection is the share of support requests resolved automatically — by an AI agent, help center, or FAQ — without a human agent ever touching them. Higher deflection means lower support cost per customer.
How do I find my cost per ticket?
Divide your total monthly support spend (salaries, tools, and overhead) by the number of tickets resolved that month. Many teams land somewhere between $3 and $15 per ticket depending on complexity.
How is this different from a chatbot ROI calculator?
This calculator uses a cost-per-ticket model, which matches how most help desks report spend. A chatbot ROI calculator usually models hourly agent time and handle time instead — both are valid, just different inputs.
Do you store the numbers I enter?
No. Every calculation runs locally in your browser. Nothing you type is sent to a server or saved anywhere.

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← All free tools

— Built by saavos

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