Plans and billing.
Four tiers, flat pricing, no per-seat fees, no per-resolution surprises. Billing is handled by Dodo Payments — they are the Merchant of Record, which means they handle tax calculation and compliance in your jurisdiction.
What each plan includes.
Free — $0/month
1 bot · 3 sources per bot · 100k tokens of content per bot · 50 chat messages per month · Anthropic Claude Haiku (limited model). Good for testing. Not suitable for production traffic.
Starter — $19/month (or $190/year)
2 bots · 10 sources per bot · 250k tokens of content per bot · 1,000 chat messages per month · Full Claude Sonnet model. Suitable for a personal site or small product.
Pro — $49/month (or $490/year)
5 bots · 25 sources per bot · 1M tokens of content per bot · 3,500 chat messages per month · Full Claude Sonnet model. Suitable for a growing product with multiple support surfaces.
Business — $199/month (or $1,990/year)
25 bots · 100 sources per bot · 10M tokens of content per bot · 15,000 chat messages per month · Full Claude Sonnet model. Overage at $0.02 per message above cap (capped at $200/period). Suitable for agencies or products with high traffic.
How limits work.
Message limits
Messages are counted per calendar month, reset on your billing date. When the limit is reached, the chat widget shows a graceful message to visitors — it does not error. Free and Starter/Pro plans hard-cap at the limit. Business plans allow overage at $0.02/message.
Source limits
“Sources per bot” is the number of URLs, PDFs, or text entries you can add to a single bot. Deleting a source frees the slot immediately.
Token limits
“Tokens per bot” is the total size of embedded content across all sources on that bot. 1M tokens is roughly 750,000 words of text — a sizable knowledge base. This limit does not reset monthly; it is a permanent cap on the bot's indexed content size.
Bot limits
“Bots” is how many separate chatbots you can create and run concurrently. Each bot has independent sources, settings, and conversation logs.
Checkout and invoices.
How to upgrade
Go to Dashboard → Billing and click Upgrade. You will be taken to a Dodo-hosted checkout page. Payment is handled by Dodo — your card details never touch saavos servers.
How to downgrade or cancel
Go to Dashboard → Billing → Manage billing. This opens the Dodo customer portal where you can change your plan, update payment method, view invoices, and cancel. Cancellation takes effect at the end of the current billing period — you keep access until then.
Invoices
Invoices are emailed after each payment by Dodo. You can also download all invoices from the Dodo customer portal.
Yearly billing
Yearly plans are charged as a single upfront payment. The discount is equivalent to two free months (billed as 10 × monthly). There is no prorated refund on yearly plans — cancellation gives you access through the paid period.
Failed payments
If a payment fails, you will receive an email notification. The subscription enters a grace period. Update your payment method in the Dodo portal before the grace period ends to avoid service interruption.
What happens at the cap.
On Free, Starter, and Pro plans, when the monthly message limit is reached, new chat messages return a friendly in-widget message asking visitors to try again next month (or directing them to contact you directly). No error is shown. Your bot does not break — it just stops answering until the period resets.
On Business plans, messages above the 15,000/month cap are billed at $0.02 each, with a hard ceiling of $200 per billing period in overage. So the maximum you can ever pay in a single month on Business is $199 + $200 = $399.
Overage billing is in beta. Current overages are absorbed by saavos until automated per-message billing is confirmed stable in our payment processor (target 2026-06).
VAT and sales tax.
Dodo Payments is the Merchant of Record. They calculate and remit applicable VAT and sales tax based on your billing address. If you are a business, enter your VAT/tax ID during checkout to apply the reverse-charge mechanism where applicable. Questions about specific tax treatment should go to Dodo Payments directly.
Last updated 2026-05-13 · Was this helpful?