← Docs / Billing and Plans
What each plan includes
Free - $0/month
1 bot ? 3 sources per bot ? 100k tokens of content per bot ? 100 chat messages per month ? live on your real site, with guided page actions included. The forever-free tier — start here, upgrade when it earns it.
Solo - $9/month (or $90/year)
1 website ? 10 sources per bot ? 250k tokens of content per bot ? 1,000 chat messages per month ? Full frontier Claude model. Suitable for a personal site or small product.
Builder - $24/month (or $240/year)
2 websites ? 25 sources per bot ? 1M tokens of content per bot ? 3,500 chat messages per month ? Full frontier Claude model. Suitable for a growing product with multiple support surfaces.
How limits work
Message limits
Messages are counted per calendar month, reset on your billing date. When the limit is reached, the chat widget shows a graceful message to visitors — it does not error. Free, Solo, and Builder plans all hard-cap at the limit — no plan has per-message overage.
Source limits
“Sources per bot” is the number of URLs, PDFs, or text entries you can add to a single bot. Deleting a source frees the slot immediately.
Token limits
“Tokens per bot” is the total size of embedded content across all sources on that bot. 1M tokens is roughly 750,000 words of text — a sizable knowledge base. This limit does not reset monthly; it is a permanent cap on the bot's indexed content size.
Bot limits
“Bots” is how many separate chatbots you can create and run concurrently. Each bot has independent sources, settings, and conversation logs.
Checkout and invoices
How to upgrade
Go to Dashboard → Billing and click Upgrade. You will be taken to a Dodo-hosted checkout page. Payment is handled by Dodo — your card details never touch saavos servers.
How to downgrade or cancel
Go to Dashboard → Billing → Manage billing. This opens the Dodo customer portal where you can change your plan, update payment method, view invoices, and cancel. Cancellation takes effect at the end of the current billing period — you keep access until then.
Invoices
Invoices are emailed after each payment by Dodo. You can also download all invoices from the Dodo customer portal.
Yearly billing
Yearly plans are charged as a single upfront payment. The discount is equivalent to two free months (billed as 10 × monthly). There is no prorated refund on yearly plans — cancellation gives you access through the paid period.
Failed payments
If a payment fails, you will receive an email notification. The subscription enters a grace period. Update your payment method in the Dodo portal before the grace period ends to avoid service interruption.
What happens at the cap
On every plan — Free, Solo, and Builder — when the monthly message limit is reached, new chat messages return a friendly in-widget message asking visitors to try again next month (or directing them to contact you directly). No error is shown. Your bot does not break — it just stops answering until the period resets.
There is no per-message overage on any plan, so there is never a surprise bill. If you keep hitting the cap, that is the signal to move up a tier.
VAT and sales tax
Dodo Payments is the Merchant of Record. They calculate and remit applicable VAT and sales tax based on your billing address. If you are a business, enter your VAT/tax ID during checkout to apply the reverse-charge mechanism where applicable. Questions about specific tax treatment should go to Dodo Payments directly.
Last updated 2026-05-13 · Was this helpful?