Shopify integration.
No Shopify app required. One edit to theme.liquid adds the widget to every page of your store. Takes about two minutes.
What you need.
A trained bot
At least one source in Ready status. A good starting point for Shopify stores: add your FAQ page URL, your shipping policy URL, and your returns policy URL as three separate sources.
Your script tag
From your saavos dashboard, go to your bot, open the Install tab, and copy the full script tag.
Theme access
You need owner or collaborator access to edit theme code in Shopify admin.
Three steps.
Open the theme code editor
In your Shopify admin, go to Online Store → Themes. Find your active theme and click Actions → Edit code.
Edit theme.liquid
In the file tree on the left, open Layout → theme.liquid. Use Ctrl+F (or Cmd+F) to search for </body>. You will find it near the bottom of the file. Paste the script tag immediately before it:
<!-- saavos widget -->
<script src="https://saavos.com/embed.js" data-bot="YOUR_BOT_SLUG" defer></script>
</body>Save and verify
Click Save in the top-right of the code editor. Visit your storefront — not the Shopify preview, but the actual live URL. The launcher button should appear in the bottom-right corner. Click it to confirm the bot responds correctly.
Product page only.
If you only want the bot on product pages (for example, a product-specific FAQ bot), edit Templates → product.liquid (orsections/product-template.liquid depending on your theme) instead of theme.liquid. The script tag placement is the same — before the closing tag of the product template.
For a site-wide deployment with product-specific knowledge, the recommended approach is to train the bot on all your product pages and use the globaltheme.liquid install.
Recommended sources for Shopify stores.
Policy pages
Add your Shopify-generated URLs for returns, shipping, privacy, and terms. These are the most-asked questions from customers. Example: yourdomain.com/policies/refund-policy
FAQ page
If you have a dedicated FAQ page, add it as a source. It is usually the most information-dense page on a store.
Product pages
Add URLs for your top products. On Starter and above, you can add 10–100 sources. Prioritize your bestsellers and most-queried items.
About page
Customers ask about the brand. Add your About page for context on who you are and what you make.
Common issues.
Widget not showing after saving
Make sure you saved theme.liquid — the editor has a separate Save button per file. Also confirm you are on the live storefront URL, not the Shopify admin preview or a theme preview URL.
Conflicts with Shopify's built-in chat
If you have Shopify Inbox enabled, both launchers will show. You can disable Shopify Inbox from Inbox → Settings if you prefer to use saavos exclusively.
theme.liquid not found
Some 2.0 themes use layout/theme.liquid as the path. Look in the Layout folder in the file tree. If you cannot find it, search for </body> across all files.
Last updated 2026-05-13 · Was this helpful?